1. WHAT MAKES US DIFFERENT?
- Instead of pictures printed on paper and glued to wood. Our puzzles are UV printed directly onto wooden surfaces. Vibrant colors, sharp, durable with time.
- Our cut is special, unique, difficult but fun and interesting shapes.
2. WHAT ARE YOUR PUZZLES MADE OF?
All our wooden puzzles are made from premium 5 or 7 layers birch wood, impossible puzzle are made from transparent acrylic.
3. HOW DO I PLACE MY ORDER?
Simply choose your style on the product page then click the “Add To Cart” button and follow the simple steps to complete your order.
We’ll prepare your order and let you know when it's on its way!
4. HOW LONG WILL IT TAKE TO SHIP MY ORDER?
Orders typically ship within 3 to 5 business days.
5. MY TRACKING NUMBER ISN’T WORKING
Tracking numbers can take 1-2 days to appear in the shipping carrier's system. Occasionally, the shipping carrier can lose an order. If the tracking number is still not working within a few days, please contact the shipping carrier.
6. I NEED HELP WITH A LATE ORDER
Orders typically ship within 5 to 10 business days. For international orders, transit will take an additional 1 to 2 weeks.
If your order has not arrived after 7 business days, please contact our team, we are happy to assist.
7. WHAT TYPE OF PAYMENTS DO YOU ACCEPT?
We accept Visa, Mastercard as well as Paypal.
8. WHEN WILL MY CARD BE CHARGED?
Just after your order has been successfully placed.
9. HOW SECURE IS MY PERSONAL INFORMATION?
We adhere to the highest industry standards to protect your personal information when you checkout and purchase.
Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.